Frequently Asked Questions
Everything you need to know about your Auter shopping experience.
What is the standard shipping time for Auter orders?
We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries. You will receive a tracking number via email as soon as your order ships.
How do I process a return or exchange?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can start a return through our online portal to receive a prepaid shipping label.
How do I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
Auter accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options like Klarna and Afterpay.
Where are your clothes manufactured?
We partner with ethical factories globally that prioritize fair labor practices and sustainable production. You can find specific origin information on the individual product labels.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You may cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.